Return and Refund Policy
Last Updated: [2024-05-21]
Return Policy
Thank you for shopping at [Wellwowo]. We hope you are satisfied with your purchase, but if you need to return an item or request a refund, we are here to assist you.
- Eligibility for Returns
- Returns must be requested within 24 hour of receiving the item.
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Certain items are non-returnable, such as sale items, custom products, and personal care items.
- Return Process
- Please contact our customer service team at [Your Contact Information] with your order number and reason for return.
- We will provide you with a Return Merchandise Authorization (RMA) number and return address.
- Return the item along with the RMA number and original receipt to us.
- Return Shipping Costs
- Unless the item is defective or we sent the wrong item, return shipping costs are the responsibility of the buyer.
- We recommend using a trackable shipping service; we are not responsible for items lost or damaged in return shipping.
Refund Policy
- Processing Refunds
- Once we receive and inspect your return, we will notify you.
- If the return is approved, we will process the refund to your original payment method. Refunds may take 5-10 business days to appear.
- Partial Refunds
- Items showing signs of use, damage, or missing original packaging may receive only a partial refund.
- Non-Refundable Items
- Sale items, custom products, and personal care items are non-refundable.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
[Wellwowo]
[Your Email Address]